Lead and manage all restaurant operations in partnership with the General Manager to offer a world-class fast casual dining experience, ensure concept vision and TFG standards are executed consistently. Demonstrate that employees are the highest priority, maintain a positive work environment and develop the next generation of restaurant leaders. Take ownership of the restaurant; ensure the restaurant operates efficiently and profitably. Position reports to the General Manager.
Culinary Leadership Develop, coach and consistently execute standards. Research and utilize industry trends, innovative techniques and environmentally friendly product/procedures. Be the expert of TFG standards. Understand, develop, coach and consistently execute TFG's culinary standards. Ensure consistent menu execution by using tools such as line checks, SOP's and recipes. Constantly work to improve standards and guest satisfaction. Impact service by being present on the line during peak times, press events, and festival periods.
Performance and Talent Development Educate, coach and build teams to exceed expectations. Develop a team of leaders that are prepared and qualified to move upward in the organization. Clearly define expectations and hold individuals accountable. Provide both positive and constructive feedback to your team in a timely manner and documented when appropriate. When necessary, work with GM and DOR to create and implement action plans to overcome employee opportunities. Delegate appropriately and fairly to develop and motivate the team. Actively recruit and hire top tier talent. Treat potential employees with same sense of hospitality and respect as employees and guests. Execute training program consistently for both hourly, management trainee and management employees.
Ambassador of TFG Culture Seek out opportunities to communicate ThinkFoodGroup's vision to team, guests, vendors and community in a clear and positive manner. Lead by example in all interaction. Demonstrate ownership, accountability, and initiative in daily tasks by anticipating business needs and proactively addressing issues. Readily adjust to circumstances and manage change effectively by finding ways to accommodate team and guests by always 'making it happen', without sacrificing quality. Create a positive work environment by demonstrating no tolerance for negative behaviors. Welcome new ideas and seek feedback from team by asking questions. Exemplify professionalism and hospitality in all interactions and especially in difficult situations.
Manage Daily Operations Responsible for the daily shift operations of concept restaurant. Ensuring the shift operates efficiently and profitably. Understand, practice and teach TFG policies and procedures. Master concept and TFG vision and communicate policy to team and managers. Manage and oversee all day-to-day operations to maximize revenues and profits. Provide a safe, clean, organized and sanitary work environment. Teach and enforce Food Sanitation and Safety standards. Ensure all Health Standards, federal and state laws are met. Correct all violations with a sense of urgency. Create an environment where information is shared as the rule. Ensure that all deadlines are met and take accountability for completion.
Manage Financial Results Understand and execute a plan to stay within department budgets and maximize profits. Actively manages inventory, waste, and pricing to meet cost targets. Effectively manage kitchen labor, scheduling and payroll. Share financial information with the management team to develop and to give them understanding about the impact of the decisions they make. Ensure tools such as Hot schedules and POS systems are utilized correctly and data is accurate. Reach out to TFG community for support as needed.
Associated topics: assistant general manager, back end, day manager, deli manager, food service supervisor, general manager, gerente de cocina, operations, service manager, shift leader