GBCI is the premier certification body responsible for global delivery and quality oversight of green building and green business sustainability standards. It is an integrated team of green building specialists administering and advancing the certification programs of industry leading rating systems addressing sustainability, health, and wellness in the built environment and beyond, for LEED, WELL, PEER, SITES, EDGE, GRESB, Parksmart, ICP, and TRUE. General Description
The Certification Associate will work alongside 140+ staff experts and 600 consultants with locations in the U.S., Europe, India, China and Canada to facilitate third party verification services to project teams and professionals in over 160 countries. The Certification Associate will play an integral role in administering and improving upon existing standard operating processes as well as developing and deploying certification processes surrounding the integration and delivery model for all GBCIs programs. Responsibilities Support day-to-day operations and serve as the primary point-of-contact for a wide range of GBCI certification programs: monitor review timelines and ensure deadlines are met, process applications, perform light technical quality control, communicate policies, and monitor and analyze program specific performance metrics and prepare reporting Liaise with other GBCI and USGBC departments, such as Customer Service, Credentialing, Technical Solutions, and Education to provide technical and process-related support. Provide timely, effective, accurate and organized information and oversee technical resolution for diverse range of complex issues and coordination for a defined process Deliver outstanding customer support by providing timely, positive and professional attitude, and maintaining composure under pressure Support certification programs including but not limited to: business process development, integration, optimization, and management: Create, organize, and maintain comprehensive documentation for department business processes, tools, and applications Collect and synthesize feedback from end users Work with stakeholders to analyze, measure, and improve (or replace) existing business processes Align certification business processes with industry best practices (ISO 17065 and others) Prepare training materials and/or resources for process and technology end users Create, organize, and maintain comprehensive documentation for department business processes, tools, and applications Collect and synthesize feedback from end users Work with stakeholders to analyze, measure, and improve (or replace) existing business processes Align certification business processes with industry best practices (ISO 17065 and others) Prepare training materials and/or resources for process and technology end users Maintain currency of expertise of existing and emerging business tools and methods as they impact the delivery model of third party verification services Requirements Travel Requirements 5% to 10% Qualifications Bachelors degree required, preferably in Business Administration; MBA preferred LEED Green Associate required, LEED AP with specialty preferred Minimum 4+ years working in a fast-paced, high-pressured environments Minimum 2+ years professional experience project coordination and/or operations Demonstrated success with process improvement Comfortable working above and beyond job responsibilities to further the organizational goals Other Required Skills and Qualifications Excellent time management, judgment, analytical thinking, and problem-solving skills Excellent written and verbal business communication skills Detail oriented, attentive and proactive Strong sense of ownership, integrity, and professional accountability Personable team member with success working well independently and with diverse groups Strong computer skills, including expertise in MS Office suite An aptitude for gaining new technical skills Demonstrated ability to interact effectively with all levels of staff and consultants Highly motivated and engaged professional dedicated to sustainability Passion and commitment to GBCIs mission to become the premier organization independently recognizing excellence in green business performance and practice globally Encourage and accelerate global adoption of green business practices through various sustainability standards, tools and performance criteria.